JobHoot sells digital token packs through iPaymu. There is no subscription. This policy explains when we refund a purchase and how to ask for one.
When we refund
- Payment succeeded but tokens were not credited to your account within 24 hours.
- You were charged twice for the same order.
- The payment was unauthorized.
- You bought a token pack, have not used any token from that purchase, and request a refund within 7 days of the payment date. We refund the full amount you paid.
When we do not refund
- Any token from the purchase has already been used. The digital service has been delivered.
- You are unhappy with AI output after a token was deducted. Review drafts before you reuse them.
- Signup bonus tokens. Those are not a purchase.
- The account broke the Terms & Conditions, including fraud or chargeback abuse.
How to request a refund
Send a request via email to info@klandestin.tech and include your order reference, payment date, and reason.
- We review complete requests within 3–5 business days.
- Approved refunds go back to the original iPaymu method (QRIS or virtual account). Banks usually take 7–14 business days.
- If we refund a pack, we remove those tokens from your balance.
Contact
Questions about a payment? Visit the Contact page.